Compliance Policy
We are committed to maintaining the highest standards of compliance with all applicable laws and regulations, ensuring the ethical and lawful operation of our services. This policy outlines the key areas where Telvatec complies with regulatory requirements, including international calling, mobile top-ups, and money transfer services.
Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) Compliance
Telvatec strictly adheres to anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. We implement comprehensive measures to detect and prevent the use of our money transfer services for illicit purposes. These measures include:
- Customer Due Diligence (CDD): We collect and verify customer information, including identity documents, to ensure compliance with AML and CTF laws.
- Transaction Monitoring: We monitor transactions for suspicious activity, such as unusually large or frequent money transfers. Any suspicious activity will be reported to the relevant authorities.
- Record Retention: Telvatec retains transaction records and identity verification documents for the required period as mandated by law.
Data Protection and Privacy Compliance
We comply with data protection regulations, including the General Data Protection Regulation (GDPR) for our European customers. This includes the secure handling, processing, and storage of personal data collected during the use of our international calling, mobile top-up, and money transfer services. Telvatec ensures:
- Transparency: Our Privacy Policy outlines how we collect, use, and protect customer data.
- User Rights: Customers have the right to access, rectify, or request deletion of their data.
- Security Measures: We implement technical and organizational measures to protect personal data from unauthorized access, disclosure, or breaches.
Financial Regulations and Payment Processing
Telvatec complies with all financial regulations related to the processing of payments, ensuring the secure and lawful management of funds for mobile top-ups, international calling credits, and money transfers. This includes adherence to:
- Know Your Customer (KYC): We verify the identity of users to prevent fraud and money laundering.
- PCI-DSS Compliance: Telvatec ensures that payment processing systems comply with the Payment Card Industry Data Security Standards (PCI-DSS) to protect cardholder data.
Consumer Protection and Fair Usage
Telvatec is dedicated to protecting consumers and ensuring fair usage of its services. This includes:
- Clear Communication: We provide transparent pricing and service information for international calls, mobile top-ups, and money transfers.
- Ethical Marketing: Telvatec adheres to ethical marketing practices, ensuring that promotional materials do not mislead or deceive customers.
- Service Fair Usage: We reserve the right to suspend or limit services in cases of excessive or unreasonable usage, particularly in connection with international calling and mobile top-up services.
Legal and Regulatory Cooperation
Telvatec fully cooperates with regulatory authorities and law enforcement agencies in all relevant jurisdictions. We respond to lawful requests for information in compliance with local and international regulations, including requests related to fraud investigations, financial crimes, and lawful intercepts.
Ongoing Training and Compliance Monitoring
Telvatec provides regular training to staff to ensure awareness and understanding of relevant legal and regulatory requirements. We also conduct periodic audits to ensure ongoing compliance with laws and regulations in the jurisdictions where we operate.