Privacy Policy
Last Updated: August 14, 2026
1. General
TELVATEC LLC (“Telvatec,” “we,” “us,” or “our”) is committed to protecting the privacy of your personal information. We provide international calling and related communications services designed to help customers stay connected with family, friends, and others around the world.
This Privacy Policy (the “Policy”) describes our policies and procedures regarding the collection, use, disclosure, retention, and protection of personal information. It also explains the choices and rights you may have concerning your information.
This Policy applies to:
Users of Telvatec international calling products and services, including calling credits, Global Pass products, and subscriptions.
Users and visitors of the Telvatec website at https://telvatec.com/.
Users of the Telvatec Connect mobile application for iOS and Android.
Users of Telvatec account authentication and SMS one-time passcode services.
Users who communicate with Telvatec customer support.
When we use the term “Services,” we mean the products, websites, mobile applications, calling services, authentication services, and support services described above. This Policy does not apply to independently operated websites, applications, products, or services provided by third parties. Third-party services are governed by their own privacy policies and terms. You should also review the Telvatec Terms of Service applicable to the Services you use. We may update this Policy from time to time. Any updated Policy will be published on the Telvatec website with a revised “Last Updated” date.
2. Consent for Use of Services
By accessing or using the Services, you acknowledge the practices described in this Policy and agree to our applicable Terms of Service.
Where applicable law requires consent for a particular collection or use of personal information, Telvatec will request that consent separately. We and service providers acting on our behalf may automatically collect certain information through technologies such as cookies, web server logs, analytics tools, and similar technologies when you use our website or Services. You may have additional privacy rights depending on the jurisdiction in which you reside. Those rights are described below.
3. Information We Collect
Telvatec may receive, collect, access, or process personal and non-identifying information when we provide the Services, when you create or use an account, when you use Telvatec Connect, when you make calls or transactions, and when you communicate with us. Personal information means information that identifies, relates to, describes, or can reasonably be associated with an individual.
A. Information You Provide
Depending on the Service, you may provide information such as:
Name.
Email address.
Mobile or other telephone number.
Country or region.
Account information.
Payment or transaction information.
Information necessary to verify your account or telephone number.
Information you provide when contacting customer support.
Information you voluntarily provide in connection with a refund, dispute, complaint, or other request.
If a payment is processed directly by Apple, Google, or another authorized payment provider, Telvatec generally does not receive or store your complete credit or debit card number.
B. Information We Collect or Access
Depending on the Service and features you use, we may collect, access, or process:
Account identifiers, authentication tokens, one-time passcodes, login information, and security-related information.
Service-related diagnostic and performance information.
Call records, including originating number, destination number, call date and time, call duration, calling rate, charges, calling credits used, and connection status.
Network traffic, call routing, connection, and call-quality information.
Information about your device, including device type, model, operating system, application version, mobile network, and Internet connection information.
IP address.
Telvatec website and application usage information.
Transactional information when you purchase or use a Telvatec product or service.
Push notification tokens or similar technical identifiers used to deliver notifications.
Information reasonably necessary to prevent fraud, abuse, or unauthorized use of the Services.
Telvatec Connect may request access to contacts stored on your device so that you can select an existing contact and initiate a call. Device contact names and telephone numbers accessed by Telvatec Connect remain on your device. Telvatec Connect does not transmit, upload, synchronize, or store your device contact names or telephone numbers on Telvatec servers. Telvatec Connect also requires access to your device microphone to provide voice calling. Microphone audio is processed and transmitted as necessary to establish and provide a call. Telvatec does not use call audio for targeted advertising, marketing, or profiling and does not intentionally record or retain the audio content of ordinary person-to-person calls as part of its standard international calling service. Telvatec Connect may request permission to send notifications relating to your account, purchases, security, calling services, support, or other operational matters.
Telvatec Connect also includes a “Send Logs to Support” feature. Diagnostic logs are transmitted to Telvatec only when you choose to use this function. Logs may contain technical information such as app version, device model, operating system, error information, connection information, and application events relevant to troubleshooting.
C. Information Provided by Third Parties
When you access or use the Services, we may receive information from third parties, including:
Transaction and receipt information from Apple App Store, Google Play, or other payment processors.
Information from telecommunications carriers and network providers necessary to route, complete, troubleshoot, or reconcile calls.
Information from SMS and authentication providers relating to account verification and message delivery.
Fraud, abuse, or security-related information from providers that help protect Telvatec and our customers.
Other limited information from service providers acting on our behalf.
D. SMS and Mobile Information
When you provide a mobile telephone number, request a verification code, use SMS authentication, communicate with Telvatec by text message, or otherwise use an SMS-enabled feature, Telvatec may collect or process mobile and messaging information such as:
- Your mobile telephone number.
- Mobile number verification status.
- SMS opt-in or consent records, where applicable.
- The date, time, and method associated with consent or messaging activity.
- One-time passcode request and delivery information.
- SMS delivery, status, and routing information.
- Opt-out, HELP, and messaging-preference requests.
- Information reasonably necessary to authenticate your account, secure the Services, prevent fraud or abuse, provide requested SMS functionality, or comply with applicable messaging requirements.
Telvatec may receive some of this information from telecommunications carriers, SMS platforms, authentication providers, or other service providers that assist us in providing SMS communications.
4. How We Use Information
We use information we collect, receive, or process to operate, provide, secure, maintain, support, and improve our Services.
A. Our Services
We may use information to:
Create and maintain customer accounts.
Authenticate customers and verify telephone numbers.
Provide international calling services.
Establish, route, and complete calls.
Calculate calling charges.
Apply calling credits and Global Pass benefits.
Maintain account balances.
Process purchases, subscriptions, refunds, and transactions.
Maintain call and transaction history.
Communicate with you regarding the Services.
Provide customer support.
Diagnose failed calls and technical problems.
Maintain and improve call quality.
Investigate diagnostic logs that you choose to send to support.
Detect and prevent fraud, abuse, and unauthorized activity.
Protect accounts, networks, customers, and Telvatec systems.
Improve existing Services and develop new features.
Maintain accounting, tax, and business records.
Comply with telecommunications, legal, regulatory, and contractual requirements.
Establish, exercise, or defend legal rights.
B. Telvatec Connect
Information processed through Telvatec Connect may be used to provide app functionality, including placing calls, selecting device contacts locally, managing your account, delivering notifications, processing transactions, displaying call history, and providing customer support. Contacts accessed through your device are used locally for contact-selection and calling functionality and are not transmitted to Telvatec. Microphone access is used to transmit your voice during a call.
Diagnostic information submitted through “Send Logs to Support” is used to investigate technical issues and improve service reliability.
C. SMS and Mobile Information and SMS Communications
Telvatec may use your mobile telephone number and related messaging information to:
Send one-time passcodes (“OTP”).
Verify your mobile telephone number.
Authenticate access to your Telvatec account.
Protect your account against unauthorized access.
Provide account recovery and security communications.
Send transactional or service-related communications.
Respond to customer-support requests.
Maintain records of consent, opt-out requests, and messaging preferences.
Detect and prevent fraud, abuse, and unauthorized activity.
Comply with applicable telecommunications, carrier, messaging, regulatory, and legal requirements.
When you provide your mobile number and request a verification code or another SMS-enabled Telvatec function, you authorize Telvatec and service providers acting on our behalf to send the SMS communications reasonably necessary to provide the requested function.
Message frequency varies depending on your activity, requests, and use of the Services. Message and data rates may apply. Your request for an authentication, security, or transactional SMS does not constitute consent to receive unrelated marketing or promotional text messages.
Mobile Information and SMS Consent
Telvatec does not sell, rent, or share your mobile telephone number, SMS opt-in information, or messaging consent with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data and consent are specific to Telvatec and will not be transferred or treated as consent for another business, affiliate, or third party to send you marketing or promotional messages. Telvatec may disclose limited mobile and messaging information to telecommunications carriers, SMS platforms, authentication providers, and other service providers or subcontractors that process, transmit, route, deliver, secure, or support communications on Telvatec’s behalf.
These providers may process such information only as reasonably necessary to provide services to Telvatec and subject to applicable contractual, privacy, security, and legal requirements. Telvatec does not authorize these providers to use your mobile opt-in information or messaging consent for their own marketing or promotional purposes. Telvatec may also disclose information when required by applicable law, legal process, regulatory requirements, or as otherwise permitted by this Privacy Policy.
For clarity, the foregoing does not permit the sale, rental, or sharing of text-messaging originator opt-in data or consent with third parties or affiliates for their own marketing or promotional purposes.
Marketing and Promotional SMS
Telvatec may offer customers the option to receive marketing or promotional SMS communications in the future. If Telvatec offers such communications, Telvatec will obtain any consent required by applicable law before sending them. Where required:
Marketing consent will be obtained separately from authentication or transactional messaging.
Consent to receive marketing SMS communications will not be a condition of purchasing Telvatec products or services.
Message frequency will be disclosed as appropriate.
Message and data rates may apply.
Customers will be provided a reasonable method to withdraw consent.
Telvatec will not treat a request for a one-time passcode, account-verification message, or other transactional communication as consent to receive unrelated marketing or promotional communications.
SMS Opt-Out
You may withdraw consent to receive applicable SMS communications at any time. Where keyword-based opt-out is supported, reply STOP to opt out. Depending on the messaging provider, sender type, and applicable configuration, other standard opt-out commands may also be recognized, including STOPALL, UNSUBSCRIBE, CANCEL, END, REVOKE, OPTOUT, or QUIT.
Telvatec or its messaging provider may send a final confirmation message acknowledging that your opt-out request has been processed.
After you opt out, Telvatec will not send additional messages covered by that opt-out unless you subsequently provide consent again, specifically request a message, or the communication is otherwise permitted by applicable law and applicable messaging requirements. Opting out of marketing or promotional messages does not necessarily prevent Telvatec from sending an authentication, security, or transactional message that you specifically request or that is otherwise permitted by applicable law. Certain Telvatec Connect functionality requires mobile number verification. If you are unable or unwilling to receive an SMS verification code, some account functionality may be unavailable.
SMS Help
For assistance with Telvatec SMS communications, reply HELP where supported or contact Telvatec Customer Support at support@telvatec.com.
Additional information concerning Telvatec SMS communications, consent, opt-out procedures, message delivery, and messaging terms is available in our SMS Terms and Conditions at: https://telvatec.com/sms-terms/
Carrier and Message Delivery
SMS delivery depends on mobile carriers, messaging providers, telecommunications networks, and other systems outside Telvatec’s direct control. Telvatec does not guarantee immediate or successful delivery of every SMS message. Message delivery may be affected by carrier availability, network conditions, device settings, roaming, telephone-number status, message filtering, service interruptions, or other circumstances outside Telvatec’s reasonable control.
Message and data rates may apply according to your wireless carrier and mobile service plan.
5. How We Share Information
Telvatec may disclose information to trusted service providers and vendors when reasonably necessary to operate, provide, secure, maintain, or support our Services.
A. Information Shared With Service Providers and Vendors
We may work with providers that perform services such as:
Payment processing.
App-store transactions.
Cloud hosting and infrastructure.
SMS delivery and authentication.
Customer support.
Fraud prevention.
Security.
Telecommunications services.
Technical support.
We expect service providers processing personal information on our behalf to use that information for the purposes for which it was provided and in accordance with applicable contractual and legal requirements.
B. Telecommunications and Network Providers
International calls necessarily involve telecommunications carriers, VoIP providers, network operators, and call termination providers. Information reasonably necessary to establish, route, complete, bill, secure, or troubleshoot a call may be processed by those providers.
C. Special Circumstances
We may disclose information:
To comply with valid subpoenas, court orders, warrants, or other lawful process.
As required or permitted by applicable law.
To respond to lawful government or regulatory requests.
To protect the rights, property, networks, or Services of Telvatec.
To protect customers, employees, service providers, or others.
To prevent or investigate fraud, abuse, malicious activity, unauthorized access, or unlawful use.
To establish or defend legal claims.
To auditors, attorneys, regulators, or other professional advisors where appropriate.
In connection with a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction.
With your direction or consent.
Telvatec does not sell customer lists to third parties.
Notwithstanding any other provision of this Policy, Telvatec does not sell, rent, or share mobile telephone numbers, SMS opt-in data, or messaging consent with third parties or affiliates for their own marketing or promotional purposes. Telvatec may disclose such information to service providers and subcontractors only as reasonably necessary to provide, transmit, secure, support, or administer Telvatec communications and Services, or as otherwise required or permitted by applicable law.
6. Cookies and Other Tracking Technology
Our website may use cookies and similar technologies to collect information automatically. Cookies may help us recognize users, maintain website functionality, remember preferences, understand how users interact with our website, detect technical issues, and improve our Services. Information collected through these technologies may include IP address, browser type, device information, website activity, referring pages, date and time information, and cookie identifiers. Cookies may include essential cookies required for website operation and optional analytics or measurement cookies. Where required by applicable law, we will obtain consent before using nonessential cookies. You may control cookies through available website controls and your browser settings. Where required by law, Telvatec will recognize qualifying browser-based privacy preference signals, including Global Privacy Control.
7. Your Rights and How To Limit Sharing Of Information
You may have choices regarding how Telvatec uses and processes certain information.
A. Customer Proprietary Network Information
Customer Proprietary Network Information, or CPNI, is information made available to a telecommunications provider through its relationship with a customer and may include information relating to the type, quantity, destination, technical configuration, location where applicable, and amount of telecommunications usage, as well as related billing information.
To the extent CPNI requirements apply to Telvatec, you have rights concerning this information and Telvatec has a duty to protect its confidentiality. Telvatec may use or disclose CPNI as permitted by applicable law to provide telecommunications services, maintain accounts, process billing, provide customer support, manage networks, prevent fraud or abuse, and for other legally permitted purposes. Where customer approval is required before CPNI may be used for a particular marketing purpose, Telvatec will obtain or honor the applicable approval.
B. Do Not Call
You may request removal from applicable Telvatec telemarketing lists by contacting us. A marketing opt-out does not prevent Telvatec from contacting you regarding your account, purchases, security, customer support, service interruptions, or other nonmarketing matters.
C. Communications
You may opt out of promotional communications using the unsubscribe or opt-out instructions contained in the applicable communication. Telvatec may continue sending non-promotional communications relating to your account or Services.
D. Promotional Emails
You may unsubscribe from promotional email messages through the unsubscribe instructions included in the applicable message.
E. Promotional Text Messages
If you have separately consented to receive promotional or marketing SMS communications from Telvatec, you may withdraw that consent at any time by replying STOP or following the opt-out instructions contained in the applicable message.
Depending on the messaging provider, sender type, and applicable configuration, additional standard opt-out keywords may be supported.
Withdrawing consent to receive marketing or promotional SMS communications does not necessarily prevent Telvatec from sending authentication, security, transactional, or service-related communications that you specifically request or that Telvatec is otherwise permitted to send.
For assistance, reply HELP where supported or contact support@telvatec.com.
For additional information, please review the Telvatec SMS Terms and Conditions at https://telvatec.com/sms-terms/.
F. Push Notifications
You can manage push notifications from Telvatec Connect through your device settings.
G. Cookies
You can manage browser cookies through your browser settings and any privacy controls made available on the Telvatec website.
H. Other Privacy Rights
Depending on where you live, you may have rights to:
Request access to personal information.
Request deletion of personal information.
Request correction of inaccurate personal information.
Request a portable copy of certain information.
Opt out of certain sale, sharing, or targeted advertising where applicable.
Limit certain uses of sensitive personal information where applicable.
Appeal certain privacy decisions where applicable.
Exercise applicable rights without unlawful discrimination or retaliation.
We may need information reasonably necessary to verify your identity before completing certain privacy requests. Where applicable law allows an authorized agent to act for you, we may request evidence of the agent’s authority.
8. Additional State Privacy Rights
Residents of certain U.S. states may have additional rights under applicable state privacy laws. These may include residents of California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, and other jurisdictions that enact applicable comprehensive privacy laws. Depending on the applicable law, residents may have rights relating to access, correction, deletion, portability, targeted advertising, sale or sharing of personal information, sensitive information, authorized agents, and appeals. Telvatec does not sell personal information collected through Telvatec Connect for monetary consideration.
Certain website analytics or advertising technologies may constitute “sale,” “sharing,” or “targeted advertising” under particular state laws even where no money is exchanged. If Telvatec engages in an activity subject to such rights, we will provide the privacy controls required by applicable law.
9. Other Information
A. Keeping Children Safe
Telvatec does not knowingly market its Services to children under 16 or knowingly collect personal information from children in violation of applicable law. If you believe that a child has provided personal information improperly, contact us so that we can investigate and take appropriate action.
B. Security
Telvatec maintains reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information from unauthorized access, acquisition, use, disclosure, alteration, loss, or destruction. Depending on the applicable system, safeguards may include encryption in transit, authentication controls, restricted access, network protections, fraud detection, security monitoring, vendor controls, backup processes, and software-security maintenance. No information system can be guaranteed to be completely secure.
C. Security Incidents
Telvatec maintains procedures designed to respond to suspected or confirmed security incidents. Where required by law, we will notify affected individuals or appropriate authorities of qualifying security incidents within the time required by applicable law.
D. Data Retention
Telvatec retains personal information only for as long as reasonably necessary for the purposes described in this Policy, unless a longer retention period is required or permitted by applicable law. Retention periods depend on the nature of the information and why it was collected. Account information may be retained while your account remains active and for a reasonable period afterward. Call detail and transaction information may be retained as necessary for billing, customer support, fraud prevention, payment disputes, accounting, taxation, telecommunications requirements, and legal compliance. SMS consent and opt-out records may be retained as necessary to document consent, honor customer preferences, and demonstrate compliance. Diagnostic logs submitted through “Send Logs to Support” may be retained for as long as reasonably necessary to investigate the applicable issue and maintain service reliability and security.
When information is no longer reasonably necessary, Telvatec may delete, anonymize, aggregate, or securely isolate it until deletion can be completed.
E. Account and Data Deletion
If you create a Telvatec account, you may request deletion of your account and associated personal information. Account deletion will be available through Telvatec Connect and through Telvatec’s publicly accessible Account and Data Deletion page. When we receive and verify a valid deletion request, we will delete your account and associated personal information unless retention is required or permitted for purposes such as fraud prevention, security, accounting, taxation, payment disputes, legal claims, telecommunications obligations, or regulatory compliance.
Account suspension or deactivation is not the same as account deletion.
F. International Data Transfers
Telvatec is based in the United States and provides international telecommunications services. Information may be processed in the United States or other countries where telecommunications providers, cloud providers, payment providers, or other service providers operate. Where applicable law requires safeguards for international transfers, Telvatec will use appropriate legally recognized safeguards.
G. Third-Party Services
The Services may interact with third-party app stores, payment providers, telecommunications networks, cloud providers, authentication providers, or other services. Independent third parties maintain their own privacy practices. We encourage you to review their privacy policies and terms.
H. Contact Information
If you have questions, concerns, requests, or suggestions relating to this Policy or Telvatec’s privacy practices, contact:
TELVATEC LLC
P.O. Box 123
Merrifield, VA 22116
United States
Email: info@telvatec.com
Customer Support: support@telvatec.com
Support: https://telvatec.com/support/
Website: https://telvatec.com/
Account and Data Deletion: https://telvatec.com/account-deletion/
SMS Terms and Conditions: https://telvatec.com/sms-terms/
Reasonable Use Policy: https://telvatec.com/reasonable-use-policy/
I. Changes to This Policy
Telvatec may update this Policy periodically to reflect changes to our Services, technology, privacy practices, security measures, service providers, or applicable law.
When changes are made, the “Last Updated” date at the beginning of this Policy will be revised.
Where applicable law requires additional notice or consent for a material change, Telvatec will provide that notice or obtain consent as required.