Account & Data Deletion

Delete Your Telvatec Connect Account

Telvatec believes you should have control over your account and personal information.
If you no longer wish to use Telvatec Connect, you may request permanent deletion of your Telvatec account and the personal information associated with it.
Account deletion is permanent. Once your account has been deleted, you will no longer be able to sign in to or use that Telvatec account.

Before You Delete Your Account

Before requesting deletion, please review the following:

  • Account deletion cannot be undone after it has been completed.

  • You will lose access to your Telvatec Connect account.

  • Your calling history and other account information may no longer be available to you.

  • Remaining calling credits, Global Pass benefits, or other account benefits may no longer be accessible after your account is deleted.

  • Deleting your Telvatec account does not automatically cancel an active subscription billed through Apple App Store or Google Play. Cancel any active recurring subscription through the store where you purchased it before deleting your account.

  • Some information may be retained where required or permitted by law, as explained below.

How to Delete Your Account

You may initiate deletion directly through Telvatec Connect where the account deletion option is available.
You may also request account deletion through this page.

Request Account Deletion

Please complete the Account Deletion Request form below.
Required information:

  • Full name

  • Mobile number associated with your Telvatec account, including country code

  • Email address associated with your account, if applicable

Reason for deletion may be provided optionally.
To protect your account from unauthorized deletion, Telvatec may verify your identity using the mobile number, email address, or other information already associated with your account.
Do not send passwords or one-time passcodes through this form.

Request Account Deletion Form

What Happens After You Submit a Request

After we receive your request:

  1. We will review the information provided and verify that you are authorized to delete the account.
  2. We may contact you through the mobile number or email address associated with your account to complete verification.
  3. Once your request has been verified, we will begin deleting your account and associated personal information.
  4. We will notify you when the deletion process has been completed.

Verified deletion requests will normally be completed within 30 days, unless additional time is permitted or required by applicable law.

Information We Delete

Subject to applicable legal and regulatory retention requirements, deletion of your Telvatec account includes deletion or deidentification of personal information associated with your account that Telvatec no longer needs to retain.

This may include:

  • Account and profile information
  • Account authentication information
  • Account preferences
  • Information associated with your Telvatec Connect account
  • Customer support information that is no longer required
  • Diagnostic logs you voluntarily submitted through “Send Logs to Support,” where no longer required
  • Other personal information associated with the account that Telvatec is not legally or operationally required to retain

Device Contacts

Telvatec Connect may access contacts stored on your device to allow you to select a contact and place a call. Your device contact names and telephone numbers are not transmitted, uploaded, synchronized, or stored on Telvatec servers.  Because this information remains on your device, Telvatec does not have a server-side copy of your device contacts to delete.
Deleting your Telvatec account does not delete contacts stored on your phone.

Information We May Need to Retain

Deleting your account does not necessarily require Telvatec to delete information that we are legally required or permitted to retain. We may retain limited information where reasonably necessary for purposes such as:

  • Telecommunications and regulatory requirements
  • Fraud prevention and account security
  • Financial and accounting records
  • Tax requirements
  • Transaction and payment records
  • Billing disputes
  • Chargebacks or refunds
  • Legal claims or disputes
  • Compliance with court orders or other legal obligations
  • Documentation of SMS consent and opt-out requests where needed for regulatory compliance

Call-detail and transaction records may therefore be retained for the period required or permitted by applicable law even after your Telvatec account has been deleted.  Information retained for these purposes will not continue to be used for unrelated purposes. Information maintained temporarily in secure backup systems may remain until it is deleted or overwritten through Telvatec’s normal backup cycle.

Active Subscriptions

If you purchased an automatically renewing Global Pass or other Telvatec subscription through Apple App Store or Google Play, delete or cancel the subscription before deleting your Telvatec account.  Deleting your Telvatec account does not necessarily stop recurring billing managed by Apple or Google.  For Apple purchases, manage your Telvatec subscription through your Apple subscription settings.  For Google Play purchases, manage your Telvatec subscription through Google Play Subscriptions. Canceling a subscription and deleting a Telvatec account are separate actions.

Delete Specific Data Without Deleting Your Account

Depending on applicable law, you may also request deletion of certain personal information without deleting your entire Telvatec account.
To make a privacy or data request, contact: support@telvatec.com
We may need to verify your identity before acting on a request.

Need Help?

If you have questions about account deletion or need assistance with your Telvatec Connect account, contact Telvatec Support.
Email: support@telvatec.com

Privacy

For more information about how Telvatec collects, uses, protects, retains, and deletes personal information, please review our Privacy Policy.

Contact Telvatec

TELVATEC LLC
P.O. Box 123
Merrifield, VA 22116
United States

Customer Support: support@telvatec.com 
General and Privacy Inquiries: info@telvatec.com