Terms of Service

Last Updated: August 14, 2026

1. Introduction and Acceptance of Terms

These Terms of Service (“Terms”) constitute a legal agreement between you and TELVATEC LLC (“Telvatec,” “we,” “us,” or “our”) and govern your access to and use of Telvatec’s products and services.

Telvatec provides international calling and related communications services through the Telvatec Connect mobile application for iOS and Android, the Telvatec website at telvatec.com, and related customer and support services.

Our Services currently include:

Pay-As-You-Go international calling using prepaid calling credits.
Global Pass international calling products and subscriptions.
Account registration, authentication, and security services.
Customer support.
Other international calling features that Telvatec may make available from time to time.

Collectively, these products and features are referred to as the “Services.”

These Terms apply when you create or use a Telvatec account, download or use Telvatec Connect, access our website, purchase calling credits or a Global Pass, place calls using the Services, or otherwise access or use the Services.

By creating an account, purchasing or using a Service, downloading or using Telvatec Connect, or otherwise accepting these Terms, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree to these Terms, do not use the Services.

Your use of the Services is also subject to our:

Privacy Policy.
Refund Policy.
Account & Data Deletion information.
Product-specific prices, limitations, and disclosures presented before purchase.
Applicable Apple App Store or Google Play terms when you download Telvatec Connect or make purchases through those platforms.

These policies and disclosures form part of your agreement with Telvatec where applicable.

IMPORTANT NOTICE REGARDING EMERGENCY CALLS

TELVATEC CONNECT IS NOT A REPLACEMENT FOR YOUR PRIMARY TELEPHONE SERVICE.

TELVATEC CONNECT DOES NOT SUPPORT EMERGENCY CALLS, INCLUDING 911 OR OTHER EMERGENCY SERVICE NUMBERS.

YOU MUST MAINTAIN AN ALTERNATIVE METHOD OF CONTACTING POLICE, FIRE, AMBULANCE, MEDICAL, AND OTHER EMERGENCY SERVICES.

IMPORTANT NOTICE REGARDING DISPUTES

THESE TERMS CONTAIN AN AGREEMENT TO RESOLVE CERTAIN DISPUTES THROUGH INDIVIDUAL BINDING ARBITRATION AND INCLUDE A CLASS ACTION WAIVER AND JURY TRIAL WAIVER.

PLEASE REVIEW SECTION 7.13 CAREFULLY.

You must be at least 18 years old, or the age of legal majority where you live if higher, and legally capable of entering into a binding agreement to use the Services.

2. Your Telvatec Account

2.1 Account Registration

Certain Services require a Telvatec account.

When registering or using an account, you may be required to provide information such as your name, mobile telephone number, email address, country or region, and other information reasonably necessary to create, maintain, secure, or support your account. You agree to provide accurate, current, and complete information and to update that information when necessary.

2.2 Mobile Number Verification

Telvatec Connect may use SMS one-time passcodes or other authentication methods to verify your mobile number, authenticate access to your account, and protect account security. You are responsible for maintaining access to the mobile number associated with your account.

Message and data rates may apply.

2.3 Account Security

You are responsible for maintaining control of your device and protecting your account credentials, authentication messages, one-time passcodes, and other account-access information.

You should promptly notify Telvatec if:

Your device is lost or stolen.
You believe your account has been accessed without authorization.
You believe an authentication code or account credential has been compromised.
You identify an unauthorized purchase or other suspicious activity.

Do not disclose one-time passcodes to anyone who is not authorized to access your account.

2.4 Account Verification

Telvatec may request reasonable verification of your identity, telephone number, account ownership, or transaction information when necessary to:

Protect your account.
Restore account access.
Prevent fraud or abuse.
Investigate a transaction.
Process an eligible refund.
Process an account deletion request.
Satisfy legal or regulatory requirements.

We may temporarily restrict certain account functions while a security or verification review is pending.

2.5 Privacy

Your personal information is handled in accordance with the Telvatec Privacy Policy. The Privacy Policy explains how Telvatec handles information associated with your account and use of the Services, including calling information, transaction information, device permissions, SMS authentication, and diagnostic information voluntarily submitted through “Send Logs to Support.”

3. Telvatec’s Role in Providing the Services

Telvatec operates Telvatec Connect and related customer-facing Services. International calling depends on telecommunications networks and third-party providers that may include:

Telecommunications carriers.
VoIP providers.
Mobile network operators.
Internet service providers.
International call termination providers.
Public switched telephone network operators.
Cloud and infrastructure providers.

Telvatec may use one or more third-party providers to establish, route, terminate, bill, secure, or support calls. The availability and quality of international calls therefore depend partly on networks, infrastructure, devices, and systems outside Telvatec’s direct control. Telvatec does not guarantee that every country, destination, telephone number, carrier, or network will be available at all times.

We may add, modify, restrict, suspend, or discontinue destinations, features, underlying providers, or Services where reasonably necessary for technical, security, regulatory, fraud-prevention, service-quality, or business reasons.

4. International Calling Services

4.1 Telvatec Connect

Subject to your compliance with these Terms, Telvatec grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable right to download, install, access, and use Telvatec Connect for lawful purposes. Telvatec Connect allows eligible customers to place international calls to supported mobile and landline telephone numbers.

Available destinations, rates, products, and features may vary.

4.2 Pay-As-You-Go Calling Credits

Telvatec may allow you to purchase prepaid calling credits that can be used for eligible Pay-As-You-Go international calls.

Calling credits:

May be used only for eligible Telvatec Services.
Are not a bank or deposit account.
Do not earn interest.
Are not legal tender.
Have no independent cash value except where applicable law requires otherwise.
Generally cannot be withdrawn or redeemed for cash.
May not be transferred between accounts unless Telvatec expressly provides a transfer feature.

When you place an eligible Pay-As-You-Go call, the applicable calling charge will be deducted from your available calling-credit balance. Purchased calling credits do not have an expiration period unless an applicable expiration or inactivity rule is clearly disclosed to you or otherwise permitted by applicable law. Promotional, complimentary, or bonus credits may have separate conditions or expiration periods disclosed when they are issued.

4.3 Global Pass

Telvatec may offer Global Pass products for selected international calling destinations. Global Pass is a subscription-based international calling option that may provide specified calling benefits for eligible destinations during the applicable subscription period. Before purchase, Telvatec or the applicable app store will display material product information, which may include:

Price.
Billing period.
Eligible destination.
Applicable calling benefits.
Subscription or renewal status.
Any applicable limitations.

Available Global Pass products, destinations, prices, and benefits may vary.

A Global Pass is associated with the Telvatec account through which it was purchased and may not be resold or transferred unless Telvatec expressly permits it.

4.4 Global Pass and Pay-As-You-Go Priority

If you have both an active Global Pass and available Pay-As-You-Go calling credits, an eligible Global Pass benefit will generally be applied first when your call qualifies for that Global Pass.

Your Pay-As-You-Go calling credit balance may instead be charged when:

The destination is not included in your Global Pass.
The applicable mobile or landline destination is not eligible.
The Global Pass has expired.
The Global Pass is no longer active.
An applicable Global Pass benefit has been exhausted.
The call otherwise does not qualify under the applicable Global Pass.

You should review the applicable destination and calling option before placing a call.

4.5 Automatic Renewal

A Global Pass sold as an auto-renewable subscription will renew at the applicable subscription price and billing interval until canceled. If you purchased through Apple App Store, Apple manages subscription billing and cancellation through your Apple account. If you purchased through Google Play, Google manages subscription billing and cancellation through your Google Play account.

Cancellation generally prevents the next renewal. It does not necessarily terminate your current paid subscription period or entitle you to a refund for that period. Deleting Telvatec Connect from your device does not cancel an active subscription.

Deleting your Telvatec account also does not automatically cancel an Apple or Google-managed subscription. You should cancel an active subscription through the applicable app store before deleting your Telvatec account.

4.6 Changes to Global Pass

Telvatec may modify, replace, or discontinue Global Pass products.

Changes may include:

Price.
Eligible destinations.
Eligible mobile or landline telephone types.
Calling benefits.
Product availability.

Material changes affecting an existing auto-renewable subscription will be handled in accordance with applicable law and applicable Apple App Store or Google Play requirements.

4.7 International Calling Rates

Current Pay-As-You-Go international calling rates are displayed through Telvatec Connect, the Telvatec website, or the applicable Service interface.

Rates may vary based on factors including:

Destination country.
Mobile or landline termination.
Destination carrier.
Applicable calling product.
Promotional pricing.
Commercial or regulatory factors.

International telecommunications rates can change.

Telvatec may change rates applicable to future Pay-As-You-Go calls. The applicable rate will be the rate made available for the destination when the call is placed. If you believe you were charged a rate different from the applicable displayed rate because of a Telvatec system error, contact Customer Support.

4.8 Call Duration and Billing

Charges may be calculated based on the applicable rate, call duration, and billing increment. A call may be considered connected when Telvatec or an underlying telecommunications network receives an answer signal indicating that the destination has answered. An answer signal may occur when:

A person answers.
Voicemail answers.
An automated telephone system answers.
Another destination-side system accepts the call.

Telvatec may investigate reported billing errors, including incorrect deductions, rates, or application of Global Pass benefits.

4.9 Purchases and Payment

Telvatec products may be purchased through payment methods made available through:

Apple App Store.
Google Play.
An authorized Telvatec payment provider.
Other payment methods Telvatec may make available.

Prices and material purchase information will be displayed before you complete a transaction. You authorize the applicable payment provider to charge the payment method you select, including recurring charges when you purchase an auto-renewable subscription.

You are responsible for applicable charges and taxes associated with your purchase. A transaction may be refused, delayed, reversed, or canceled where Telvatec or the applicable payment provider reasonably suspects fraud, unauthorized use, payment irregularities, a compromised payment method, a violation of these Terms, or a legal restriction.

4.10 Apple App Store Purchases

Purchases billed through Apple App Store are also subject to Apple’s applicable payment, subscription, cancellation, and refund rules. Apple generally controls payment authorization and refund processing for Apple-billed transactions. Refund requests for eligible Apple-billed purchases should normally be submitted through Apple’s applicable refund process.

Telvatec may still investigate whether the Telvatec product associated with an Apple transaction was properly delivered to your account.

4.11 Google Play Purchases

Purchases billed through Google Play are also subject to Google Play’s applicable payment, subscription, cancellation, and refund rules. Google may process certain refund requests directly. Depending on the circumstances, Telvatec may also investigate an eligible Google Play purchase when a product was not delivered, was incorrectly applied, or otherwise requires developer assistance.

4.12 Refunds and Billing Errors

Refund eligibility is governed by the Telvatec Refund Policy, applicable law, and the applicable payment provider’s rules. Calling credits and Global Pass benefits that have already been used are generally non-refundable except where required by applicable law or where a confirmed Telvatec billing or system error justifies an adjustment.

Telvatec may correct a confirmed billing error through:

Restoration of calling credits.
Account adjustment.
Refund.
Other appropriate corrective action.

For complete eligibility requirements and procedures, review the Telvatec Refund Policy.

4.13 Taxes and Third-Party Charges

You are responsible for applicable taxes, governmental assessments, and other charges associated with your use of the Services unless Telvatec or the applicable payment provider is required to collect them. Your mobile carrier, Internet provider, bank, card issuer, or another third party may separately charge you for services such as:

Internet access.
Mobile data.
Roaming.
Currency conversion.
Banking charges.

Those charges are separate from Telvatec charges and remain your responsibility.

4.14 Service Availability and Call Quality

International calling depends on Internet connectivity and telecommunications networks.

Calls may occasionally experience:

Delay.
Reduced audio quality.
Packet loss.
Failed connections.
Dropped calls.
Routing problems.
Temporary service interruptions.

Telvatec does not guarantee uninterrupted or error-free calling. If a confirmed Telvatec system or billing failure causes an incorrect charge, you may request review under our Refund Policy.

4.15 No Emergency Calling

TELVATEC CONNECT DOES NOT SUPPORT EMERGENCY CALLING.

Telvatec Connect is not a replacement for your primary mobile, landline, or other telephone service.

You must not rely on Telvatec Connect to call:

Police.
Fire departments.
Ambulance services.
Emergency medical services.
Other emergency numbers or services.

You are responsible for maintaining another means of contacting emergency services. If you permit another person to use Telvatec Connect, you are responsible for informing that person that the Service does not support emergency calls.

4.16 Wi-Fi, Internet, Mobile Data, and Roaming

Telvatec Connect requires an Internet connection for certain functionality. Your wireless carrier or Internet provider may charge you for mobile data, Internet access, or roaming. Telvatec is not responsible for third-party data charges, roaming fees, or Internet-access charges resulting from your use of the Services.

4.17 Promotional Offers

Telvatec may offer promotional credits, introductory pricing, discounts, promotional Global Pass products, or other benefits.

Promotions may have separate:

Eligibility requirements.
Usage limitations.
Expiration periods.
Geographic restrictions.
Other conditions.

Telvatec may restrict or withdraw a promotional benefit where we reasonably determine that it is being fraudulently obtained, duplicated, manipulated, or abused.

4.18 Reasonable Use

Telvatec Services are intended for lawful, ordinary individual use unless Telvatec expressly authorizes another use. Use may be considered abusive or unreasonable where it materially differs from ordinary individual calling activity.

Examples include:

Automated calling.
Robocalling.
Call-center operations.
Resale or commercial redistribution.
Artificially generated telecommunications traffic.
Fraudulent traffic.
Excessive simultaneous use.
Sharing an account among unrelated users to avoid applicable product restrictions.
Traffic designed primarily to generate compensation, rebates, or other financial benefits.
Attempts to circumvent calling, billing, account, geographic, or product restrictions.

Telvatec may investigate unusual usage and may restrict, suspend, or terminate Services where reasonably necessary to protect Telvatec, customers, telecommunications providers, or networks.

5. Acceptable Use and Service Administration

5.1 Lawful Use

You may use Telvatec only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of Telvatec is lawful in the jurisdiction where you use the Services.

5.2 Prohibited Uses

You may not use or attempt to use the Services to:

Violate applicable law or regulation.
Commit or facilitate fraud.
Avoid lawful payment obligations.
Engage in unlawful robocalling or automated calling.
Unlawfully manipulate caller identification.
Harass, threaten, defraud, impersonate, or abuse another person.
Intercept communications not intended for you.
Conduct phishing or other deceptive activity.
Generate artificial or fraudulent traffic.
Resell the Services without Telvatec’s authorization.
Circumvent account, calling, geographic, payment, security, or product restrictions.
Compromise another customer’s account.
Introduce malware or malicious code.
Interfere with or overload Telvatec systems or telecommunications networks.
Probe, scan, or circumvent security controls without authorization.
Infringe intellectual-property or other legal rights.
Reverse engineer, decompile, or disassemble Telvatec Connect except where applicable law expressly permits such activity.

5.3 Suspension

Telvatec may restrict or suspend an account or Service where reasonably necessary because:

You violate these Terms.
Telvatec reasonably suspects fraud or unlawful activity.
Your account appears compromised.
A payment is reversed, disputed, canceled, or dishonored.
You abuse a promotion or calling product.
Your usage threatens the security or stability of the Services.
An underlying telecommunications provider requires suspension.
Maintenance or technical work requires temporary restriction.
Applicable law, regulation, court order, or governmental authority requires it.

Where appropriate, Telvatec may provide you an opportunity to resolve the underlying issue.

5.4 Termination

You may stop using Telvatec at any time.

You may request permanent deletion of your Telvatec account through the methods described on our Account & Data Deletion page. Before deleting your account, you should cancel any active recurring subscription through Apple App Store or Google Play.

Telvatec may terminate an account or Service where reasonably necessary because:

You materially violate these Terms.
You engage in fraud or unlawful activity.
Your account is repeatedly used in violation of Telvatec policies.
Continued service is prohibited by law.
An underlying provider can no longer lawfully or reasonably support the Service.
Telvatec discontinues the applicable product or Service.

Termination does not eliminate obligations incurred before termination.

5.5 Account and Data Deletion

Account deletion is separate from subscription cancellation.

Deleting your Telvatec account does not automatically create a right to a refund for unused calling credits, Global Pass benefits, or subscription payments. Once account deletion has been completed, you may lose access to remaining calling credits, account benefits, calling history, and other account information. Telvatec may retain limited information following account deletion where required or permitted for purposes including:

Telecommunications compliance.
Fraud prevention.
Security.
Accounting.
Taxation.
Payment disputes.
Legal claims.
Regulatory obligations.

For complete information, review our Account & Data Deletion page and Privacy Policy.

6. Website, App, and Intellectual Property

6.1 Intellectual Property

Telvatec Connect, the Telvatec website, software, technology, trademarks, service marks, logos, designs, graphics, interfaces, text, and other proprietary materials are owned by or licensed to Telvatec and protected by applicable intellectual-property laws.

Except for the limited rights expressly granted under these Terms, no ownership rights are transferred to you. You may not copy, reproduce, modify, distribute, sell, license, commercially exploit, or create derivative works from Telvatec intellectual property without authorization except where applicable law expressly permits it.

6.2 Updates

Telvatec may update Telvatec Connect or the Website to:

Add or improve features.
Maintain compatibility.
Improve performance.
Correct errors.
Address security issues.
Comply with legal requirements.

You may need to install an updated version of Telvatec Connect to continue using certain Services.

6.3 Third-Party Services and Links

Telvatec may interact with or provide links to independently operated third-party services. Telvatec does not control independent third parties and is not responsible for their content, availability, privacy practices, or contractual terms. Your use of those services may be governed by separate terms and policies.

6.4 Feedback

If you voluntarily provide suggestions, ideas, or feedback concerning Telvatec Services, you grant Telvatec a worldwide, non-exclusive, royalty-free right to use that feedback for legitimate business purposes. This provision does not transfer ownership of your personal information and does not override the Privacy Policy.

6.5 International Use

Telvatec makes international calling available only where legally and technically supported. You are responsible for complying with laws applicable to your location and use of the Services. Telvatec may restrict access from jurisdictions where the Services are prohibited, sanctioned, legally restricted, or technically unsupported.

7. General Legal Terms

7.1 Electronic Communications

You agree that Telvatec may provide communications electronically where permitted by law.

Communications may be delivered through:

Email.
SMS.
Push notifications.
In-app notices.
Website notices.
Other electronic methods associated with your account.

These communications may concern account administration, authentication, purchases, subscriptions, security, support, Service changes, and legal notices.

7.2 SMS Communications

Telvatec may send SMS messages for purposes including:

One-time passcodes.
Account verification.
Security alerts.
Transactional notifications.
Service-related communications.

Message frequency varies according to your use of the Services. Message and data rates may apply.

If Telvatec offers marketing SMS communications, any consent required by applicable law will be obtained separately. Consent to receive marketing SMS messages is not a condition of purchasing Telvatec Services where prohibited by law. Mobile opt-in data will not be shared with third parties or affiliates for their own marketing or promotional purposes.

Where applicable, you may opt out of SMS communications by replying STOP. For assistance, reply HELP where supported or contact Telvatec Support.

7.3 Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, TELVATEC CONNECT, THE WEBSITE, AND RELATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TELVATEC DISCLAIMS IMPLIED WARRANTIES TO THE EXTENT THEY MAY LAWFULLY BE DISCLAIMED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.

TELVATEC DOES NOT WARRANT THAT:

EVERY CALL WILL CONNECT.
EVERY DESTINATION WILL ALWAYS BE AVAILABLE.
CALL QUALITY WILL ALWAYS BE FREE FROM INTERRUPTION OR DEGRADATION.
THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
EVERY SOFTWARE DEFECT WILL BE CORRECTED.
THIRD-PARTY TELECOMMUNICATIONS NETWORKS WILL ALWAYS OPERATE WITHOUT FAILURE.

Nothing in this section limits warranties or consumer rights that cannot lawfully be excluded.

7.4 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TELVATEC AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THE SERVICES.

This includes, where permitted by law, loss of profits, revenue, business opportunity, goodwill, data, or use.

To the extent permitted by applicable law, Telvatec will not be liable for loss or damage caused by circumstances outside its reasonable control, including:

Internet outages.
Mobile-network failures.
Third-party telecommunications providers.
Destination-carrier failures.
Power outages.
Device failures.
Events of force majeure.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TELVATEC’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

THE AMOUNT YOU PAID FOR THE TELVATEC SERVICE GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR
$100.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

7.5 Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Telvatec and its officers, employees, agents, affiliates, and service providers from third-party claims, liabilities, losses, damages, and reasonable costs arising from:

Your unlawful use of the Services.
Your material breach of these Terms.
Your infringement of another person’s rights.
Fraudulent or abusive activity attributable to your account.

This provision does not require you to indemnify Telvatec for Telvatec’s own negligence, willful misconduct, or conduct for which indemnification cannot lawfully be required.

7.6 Force Majeure

Telvatec will not be responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, severe weather, fire, flood, war, terrorism, civil unrest, labor disruptions, power failures, Internet outages, telecommunications failures, cyberattacks, governmental actions, regulatory changes, or carrier failures.

7.7 Assignment

You may not assign or transfer your rights or obligations under these Terms without Telvatec’s prior written consent. Telvatec may assign these Terms in connection with a merger, acquisition, restructuring, financing, sale of assets, change of control, or transfer to an affiliate capable of performing Telvatec’s obligations.

7.8 Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will remain in effect.

7.9 No Waiver

Telvatec’s failure to enforce a provision of these Terms does not waive that provision or any other right.

7.10 Entire Agreement

These Terms, together with the Privacy Policy, Refund Policy, Account & Data Deletion information, and applicable product-specific disclosures, constitute the agreement between you and Telvatec regarding the Services covered by these Terms.

7.11 Governing Law

For customers residing in the United States, these Terms and disputes arising out of or relating to them or the Services will be governed by the laws of the Commonwealth of Virginia, without regard to conflict-of-law principles, except to the extent federal law applies or applicable consumer law requires otherwise.

The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement below. Nothing in these Terms deprives you of mandatory consumer protections that cannot lawfully be waived.

7.12 Informal Dispute Resolution

Before commencing arbitration, you and Telvatec agree to make a good-faith effort to resolve the dispute informally.

A written notice of dispute should include:

Your name.
Mobile number or email associated with your account.
A description of the dispute.
Relevant transaction or account information.
The resolution you are requesting.

Notices to Telvatec should be sent to:

TELVATEC LLC
P.O. Box 123
Merrifield, VA 22116
United States

Email: info@telvatec.com

The parties will have at least 30 days after receipt of a valid notice to attempt to resolve the dispute before arbitration is initiated, unless applicable law requires otherwise.

7.13 Binding Arbitration, Jury Trial Waiver, and Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Except for disputes that qualify for small claims court and claims for appropriate injunctive relief concerning intellectual-property rights, you and Telvatec agree that disputes arising out of or relating to these Terms or the Services will be resolved through binding individual arbitration rather than litigation in court, to the extent permitted by applicable law.

Arbitration will be administered by the American Arbitration Association (“AAA”) under its applicable Consumer Arbitration Rules.

The Federal Arbitration Act governs this arbitration agreement. The arbitrator may award individual relief available under applicable law, subject to these Terms.

ARBITRATION WILL TAKE PLACE ONLY ON AN INDIVIDUAL BASIS.

TO THE EXTENT PERMITTED BY LAW:

YOU AND TELVATEC WAIVE THE RIGHT TO A JURY TRIAL.
YOU AND TELVATEC WAIVE THE RIGHT TO PARTICIPATE IN A CLASS ACTION.
CLAIMS OF DIFFERENT CUSTOMERS MAY NOT BE CONSOLIDATED WITHOUT THE CONSENT OF THE PARTIES.
NEITHER PARTY MAY PURSUE A CLAIM AS A CLASS REPRESENTATIVE OR MEMBER OF A REPRESENTATIVE ACTION.

Nothing prevents either party from bringing an eligible individual claim in small claims court. If applicable law prevents enforcement of a particular part of this section, that portion will be limited or severed to the minimum extent necessary while the remaining enforceable provisions continue to apply.

Arbitration Opt-Out

You may opt out of this arbitration agreement by providing Telvatec written notice within 30 days after you first accept these Terms.

Your notice must include:

Your name.
Mobile number or email associated with your Telvatec account.
A clear statement that you wish to opt out of the arbitration agreement.

Send the notice to the address identified in Section 7.12. Opting out of arbitration will not affect your ability to use Telvatec Services.

7.14 Court Proceedings

If a dispute is not subject to arbitration, you and Telvatec consent to the jurisdiction of an appropriate state or federal court located in Virginia, subject to jurisdiction or venue rights that applicable law does not permit you to waive.

7.15 Changes to These Terms

Telvatec may update these Terms periodically to reflect:

Changes to the Services.
New products or features.
Technology changes.
Telecommunications-provider requirements.
Security requirements.
Business-practice changes.
Legal or regulatory requirements.

When these Terms are updated, Telvatec will revise the “Last Updated” date. Where required by applicable law, we will provide additional notice of material changes.

Changes to recurring subscription prices remain subject to applicable law and applicable Apple App Store or Google Play requirements.

7.16 Translation

Telvatec may provide translated versions of these Terms for convenience. Unless applicable law requires otherwise, the English-language version will control if a material inconsistency exists between the English version and a translation.

7.17 Apple App Store Users

If you obtain Telvatec Connect through Apple App Store, you acknowledge that these Terms are between you and TELVATEC LLC, not Apple.

Telvatec, not Apple, is responsible for Telvatec Connect and the Telvatec Services, except for functions Apple independently administers.

Apple has no obligation to provide maintenance or support services for Telvatec Connect.

To the extent required by applicable law, Telvatec is responsible for addressing claims relating to Telvatec Connect, including product-liability, legal-compliance, and intellectual-property claims.

Your license to use Telvatec Connect on Apple-branded products is subject to applicable Apple usage rules.

You must comply with applicable third-party agreements when using Telvatec Connect, including your wireless-data and Internet-service agreements.

You represent that you are not located in a country or region subject to an applicable U.S. Government embargo and are not identified on an applicable U.S. Government prohibited or restricted-party list.

Apple and its subsidiaries are third-party beneficiaries of the provisions of these Terms applicable to your use of Telvatec Connect through Apple App Store and may enforce those applicable provisions against you.

7.18 Google Play Users

If you obtain Telvatec Connect through Google Play, your use of Google Play and transactions processed through Google Play are also subject to applicable Google Play terms and policies.

Telvatec remains responsible for Telvatec Connect and Telvatec customer support except for payment, billing, refund, subscription-management, or other functions administered directly by Google.

7.19 Security and Fraud Prevention

Telvatec may take reasonable measures to detect, investigate, and prevent:

Account takeover.
Calling fraud.
Payment fraud.
Artificial telecommunications traffic.
Unauthorized use.
Promotional abuse.
Network attacks.
Other suspicious or unlawful activity.

If you believe your Telvatec account or payment information has been compromised, contact Customer Support promptly.

8. Contact Information

Questions, complaints, claims, billing concerns, or support requests concerning Telvatec Connect or these Terms may be directed to: