What can we help you with?
Find answers about Telvatec Connect, international calling, your account,
SMS verification, billing, and more.
What is Telvatec Connect?
How do I get started?
Download Telvatec Connect from the Apple App Store or Google Play, create or access your account, choose your calling option, check the applicable rate for your destination, and start calling.
Does the person I'm calling need Telvatec Connect?
How do I check international calling rates?
How do I dial an international number?
Select the appropriate destination and enter the international number you want to call. Make sure the correct country code is included.
Why isn't my call connecting?
Can I make emergency calls with Telvatec Connect?
What is a Global Pass?
What is Pay-As-You-Go?
Pay-As-You-Go lets you use calling credits for international calls based on the applicable rate for your destination.
What happens if I have both a Global Pass and calling credits?
How do I add calling credits?
How do I access my Telvatec Connect account?
I can't access my account. What should I do?
Confirm that you’re using the correct account information. If using SMS authentication, verify your mobile number and request another verification code if necessary. You may also use the available username login option.
How do I update my account information?
How do I delete my account?
How does SMS verification work?
Do I have to use SMS to access my account?
No. Users may alternatively select Login with Username to access their account without using SMS authentication.
Why didn't I receive my verification code?
What happens if I reply STOP?
How do I get help with SMS messages?
How do I manage my Global Pass subscription?
Does deleting the app cancel my subscription?
No. Deleting Telvatec Connect or deleting your account does not automatically cancel an active Apple App Store or Google Play subscription. Manage or cancel the subscription through the applicable store.