Privacy Policy
Introduction
Telvatec is dedicated to safeguarding your personal data and respecting your privacy. This Privacy Policy explains how we collect, process, and protect your personal information when you use our services, including international calling, mobile top-ups, and money transfers. It also describes your rights and how you can exercise them.
If you have any questions regarding this Privacy Policy, please contact us at info@Telvatec.com.
Scope of This Policy
This Privacy Policy applies to anyone using our website or mobile apps for international calling, mobile top-up, or money transfer services, purchasing products, or engaging with us in any way. Please read this policy carefully before using our services, as it governs how we handle your personal data.
Information We Collect and How We Use It
We collect personal data when you register for an account, use our services, or make purchases. Below are the categories of data we collect and how we use them:
- Account Information: Includes your name, phone number, email address, password, and profile picture. This data helps us create and manage your account for seamless use of international calling, mobile top-up, and money transfer services.
- Device and Connection Information: We collect device information, such as model, operating system, browser type, IP address, and network provider. This helps optimize our services for your device and resolve technical issues.
- Activity and Usage Information: Includes logs of your interactions, such as call durations, top-up history, transaction amounts for money transfers, and feature usage. We use this data to improve service performance and tailor your experience.
- Money Transfer Information: For money transfers, we collect details such as sender and recipient information, transaction amounts, currencies, payment methods, and fees. This data is essential for processing transfers securely and in compliance with regulatory requirements.
- Location Data: If you enable location services, we may collect your location to enhance features like providing accurate exchange rates for money transfers or local currency options for mobile top-ups.
- Payment Information: We collect billing details such as your name, address, and payment method for international calling, mobile top-ups, and money transfers. Note that we do not store full payment card information, only essential details for transaction processing.
- Customer Support and Social Media: If you contact us via support channels or social media, we may keep a record of your correspondence to provide efficient assistance and resolve issues.
Legal Basis for Processing
We process your data based on the following legal grounds:
- Contractual Necessity: To provide and manage your account and deliver international calling, mobile top-up, and money transfer services.
- Legal Compliance: To fulfill obligations such as anti-money laundering (AML) laws for money transfers and lawful intercept requirements for international calling.
- Legitimate Interests: To prevent fraud, conduct business analysis, and improve our services.
Data Security
We have implemented robust legal, technical, and organizational measures to protect your personal data, especially sensitive information related to money transfers and mobile top-ups, from unauthorized access, disclosure, or misuse. These measures are continuously reviewed to ensure the highest level of protection.
Sharing of Information
We may share your data with trusted third-party service providers to help process international calls, mobile top-ups, or money transfers. For instance, for money transfers, we work with financial institutions and partners who assist in processing transactions.
We may also disclose your data to comply with legal obligations, such as providing information to authorities in cases of suspected fraud or AML compliance. We ensure all third parties adhere to applicable data protection regulations.
Telvatec will never sell your personal data to third parties without your explicit consent.
Communications
We may use your personal data to communicate service updates, system alerts, transaction confirmations, and promotional messages. You can manage your communication preferences, including opting out of promotional messages, by following the instructions in those messages or contacting our support team at support@Telvatec.com.
Links to Third-Party Sites
Our website or app may contain links to third-party websites. Telvatec is not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.
Data Retention
We retain your personal data, including international call logs, mobile top-up records, and money transfer transactions, only as long as necessary to fulfill the purposes for which it was collected or as required by law (e.g., for AML compliance or tax reporting). After that, the data will either be securely deleted or anonymized.
Your Rights
Under applicable data protection laws, you have the following rights in relation to your personal data:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate data.
- Right to Erasure: In certain circumstances, you can request the deletion of your data. However, legal obligations may prevent us from immediately deleting certain information, such as transaction records for money transfers.
- Right to Restriction or Objection: You have the right to restrict or object to certain data processing activities.
If you wish to exercise any of your rights, please contact us at info@Telvatec.com.
Changes to the Privacy Policy
We may update or modify this Privacy Policy at any time to reflect changes in our services, such as the addition of new features for international calling, mobile top-ups, or money transfer services, or to comply with legal requirements. The latest version will always be available on our website and app.
Contact Information
If you have any questions about this Privacy Policy or your personal data, please reach out to us at info@Telvatec.com.