Refund Policy

Telvatec is committed to providing reliable services for international calling, mobile top-ups, and money transfers. This Refund Policy explains the conditions under which refunds may be issued for purchases made through Telvatec’s platform.

General Refund Terms
All purchases of Telvatec services, including international calling credits, mobile top-ups, and money transfers, are final and non-refundable once the transaction has been completed. Refunds will only be issued under specific conditions as outlined below:

Eligibility for Refunds

• International Calling
  • Refunds may be issued if there is a technical issue preventing the completion of an international call, and Telvatec confirms that the issue originated from our systems or partners.
  • If a call is charged incorrectly due to a system error, a refund may be issued for the overcharged amount.
• Mobile Top-Ups
  • Once a mobile top-up has been processed and credited to the recipient’s account, it is final and cannot be reversed or refunded.
  • In cases where the mobile top-up fails to reach the recipient due to a technical error attributable to Telvatec or its partners, a refund may be issued or the top-up may be reprocessed.
• Money Transfers
  • Money transfers are final once the transaction has been processed and delivered to the recipient’s bank account, mobile wallet, or other supported destination.
  • If a money transfer is delayed or not completed due to a fault in Telvatec’s systems or partners, we may offer a refund or reprocess the transfer.
  • If a transfer is flagged for regulatory or AML reasons and cannot be completed, a refund will be issued to the sender.

Requesting a Refund

 How to Request a Refund

• To request a refund, customers must contact Telvatec customer support at support@Telvatec.com within 30 days of the transaction in question. The refund request should include:
• • The date and details of the transaction
  • The reason for requesting the refund
  • Any relevant supporting documentation or evidence
• Refund Process
  Once a refund request is received, Telvatec will investigate the issue and respond within 5-7 business days. If a refund is approved, the funds will be credited back to the original payment method used for the transaction. Refund processing times may vary depending on the payment provider.

Exceptions and Non-Refundable Cases

 Non-Refundable Cases

• • Purchases of international calling credits, mobile top-ups, and money transfers that were completed successfully and delivered as intended are non-refundable.
  • Refunds will not be issued in cases where a customer has provided incorrect information (e.g., wrong recipient mobile number for a top-up or incorrect bank details for a money transfer).
• Chargebacks
  If you believe there has been unauthorized use of your payment method, you should contact your bank or payment provider immediately. Chargebacks are handled in accordance with the payment provider’s policies and may result in suspension of your Telvatec account if determined to be fraudulent.

Changes to the Refund Policy

Telvatec reserves the right to update or modify this Refund Policy at any time. Changes will be posted on our website, and it is your responsibility to review this policy periodically.

Contact Information

For any questions or refund requests, please contact us at info@Telvatec.com.