How can we help?
What can we help you with?
Frequently asked questions
How do I update my account information?
Log in to your account to update your credit/debit card information, personal profile, or phone number.
How do I change my PIN?
Log in to your account to change your PIN.
How do I change my password?
Log in to your account and select “Account Settings” to change your password.
Why is my account locked?
Your account may be locked due to suspicious activity or multiple failed login attempts. Contact customer support for assistance.
What fees apply to Telvatec services?
Fees vary by service and location. Check the app or website for details on fees and charges.
Are there any hidden fees?
Telvatec is transparent about fees, but additional charges may apply based on your payment method or location. Check the app for a breakdown of fees before completing a transaction.